O'Fallon, IL (618) 624-3900
Florissant, MO (314) 839-8100
Hillsboro, IL (618) 530-5122

Shipping & Returns/Exchanges

Shipping

What is an item is damaged when received?
You must notify us promptly and in any event within 48 hours of receipt of any Item if they appear to be damaged in transit. In those circumstances, you must keep all packaging at this may be required to make a claim.

What is your shipping method?
We ship all of our jewelry via UPS. All of our pieces are fully insured in transit, and must be signed for when received.

Do you ship internationally?
We do not ship internationally at this time.

What is your return policy?
Customs are of an artistic nature, modifications are expected and allowed within a realistic time frame. Once completed, customs are not refundable and additional charge will apply for any requests or changes. The CAD fee is never refundable.
Special orders are exchange only within 14 days. Items that are special order and altered cannot be refunded.
We gladly accept returns on all other items within 14 days from date of purchase for a full refund or exchange. All items cannot show wear, damage or alteration, and must be returned in its original packaging. Findings and Final Sale Items cannot be returned.

Faulty Goods
Items are classified as faulty if they are received damaged or where manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same color, size, material and style, subject to availability. Where possible, we will offer to repair faulty items.

Holiday exception
Starting on the Veteran’s Day Calendar Holiday and lasting until the end of the calendar year on December 31st, all items purchased during this specified time period are allotted additional days for exchanges only. Items purchased during this time frame must be exchanged no later than January 15th. No exchanges will be honored after this date. All items cannot show wear, damage or alteration, and must be returned in its original packaging. Findings and Final Sale Items cannot be returned.

How do I return an online purchase?
To return an online purchase, please contact sales@jcthejeweler.com for a return authorization form. In the subject line, please include Return, your name and order number. You are responsible for insuring your own return. You are also welcome to return eligible items in person to our store at any time.
If you have any questions about your return or our return policy, please email us at sales@jcthejeweler.com
Our store locations are:
105 Regency Park, Suite 1A, O’Fallon, IL 62269
14011 New Halls Ferry Road, Florissant, MO 63033
225 S. Main Street, Hillsboro, IL 62049 (Open Wednesdays Only)

Ordering Product Online
You warrant to us that all information which you are required to provide when ordering Product online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order.
When an order is made online, the order confirmation issued by the company clearing the credit/debit card payments does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will be only confirmed when it is verified by us.
All payments for Products and delivery must be made before Products are delivered.
Any error is any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding to us